Horizone’s focus is guiding local businesses through the maze of technology so they might achieve their objectives and thrive.  And what better way of finding new local customers than go knocking on doors.  Which is how Horizone’s Sales Manager Steve Rowley met estate agents Curtis O’Boyle.

With offices in Maldon and Burnham-on-Crouch estate agent Curtis O’Boyle was founded in the late 90s by Anthony O’Boyle.  Specialising in residential sales and lettings Curtis O’Boyle have been awarded Best UK Independent Estate Agency Office by the National Association of Estate Agents as well as being members of the Ombudsman Scheme for Estate Agents.

After establishing Curtis O’Boyle were interested in upgrading their aging phone system Steve Rowley conducted a thorough needs analysis and proposed a 3CX cloud telephony solution which offered the following benefits:

  • Reduced costs
  • Ease of maintenance and upgrades as most work can be done remotely by Horizone
  • Linking both offices with one phone system allowing free calls between users and offices, the seamless transfer of calls, presence visibility of all users, fewer missed calls as offices can answer each other’s calls during busy periods
  • Remote working via the 3CX smartphone and laptop apps. Effectively you carry your desk phone in your pocket, ideal when out of the office on viewings.  Also no need to use personal mobiles
  • The 3CX desktop app allows click-to-dial from websites
  • Resolves issue presented by the PSTN switch off

After installing full fibre broadband to both offices the 3CX installation commenced.  Each desk was equipped with a Yealink T53 paired with the 3CX desktop app.

Asked to comment on the installation process director Richard Martin said…

“The installation was quite simple.  The Horizone team gave us some training after which we had a few days to learn the 3CX system before our numbers ported.”

Fellow director James Standen added…

“Once the new phone system went live we needed a few tweaks which Horizone dealt with quickly.  Steve also popped in to see how we were getting on with 3CX, it pays to deal with local businesses.”

We’d like to be your local tech guru and guide your business through the maze of technology. Whether its fixed or mobile phones, internet connectivity, all aspects of IT, cyber security or energy we’re on your doorstep and can help. Please get in touch.